Frequently Asked Questions

• FULL LIST OF FAQS

Questions

1. How can I register as a customer?
2. How do I contact Click&buy?
3. Is it 100% secure?
4. What are the benefits of using BT clickandbuy?
5. Where can I see the terms and conditions, and BT's privacy policy?
6. What if I want to cancel my membership?
7. Where can I get information about my BT click&buy account?
8. Where can I change my password?

1. How can I register as a customer?

   It's easy to register with BT click&buy. All you have to do is go to their homepage and you click on the 'Register Now' box. You can then register in just a few quick and easy steps.

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2. How do I contact Click&buy?

   The Click&buy Customer Care team can be reached by email on service@uk.clickandbuy.com or by telephone, on 00800 2542 5289 (between 8am and 6pm on weekdays, and 10am to 4pm at weekends and Bank Holidays).

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3. Is it 100% secure?

   Security is a first priority at BT click&buy. All transactions are undertaken in collaboration with major European banks, and all their processes conform with the data protection act.
   
   Finally, BT's system is stored in a high security centre, and their network specialists protect the system around the clock, so your financial and personal details will be totally safe and cannot be accessed by third parties.

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4. What are the benefits of using BT clickandbuy?

   BT click&buy allows you to make small payments to a wide variety of content providers but you only need to register with BT once in order to set up your account. This means BT won't need to take your payment details again. Once you have registered you can immediately buy content and services from participating sites by simply clicking on the BT click&buy button and entering your user name and password. There is no sign-up fee or subscription.
   
   BT offers a very safe and secure service. The company uses the highest security measures to keep personal details safe. BT also provides a full support service between 8am and 6pm on weekdays, and 10am to 4pm at weekends and Bank Holidays, ready to answer any question you might have. The BT click&buy site offers you a personal area to manage your account. You can see what content you're subscribing to, check out your account status and make use of BT's detailed billing system, which shows you exactly what you spent and when. The BT click&buy site also gives you instant access to a range of sites offering premium digital content, as well as exclusive offers.

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5. Where can I see the terms and conditions, and BT's privacy policy?

   Click here to see terms and conditions for use of the BT click&buy service.
   
   Click here to see BT click&buy's Privacy Policy.

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6. What if I want to cancel my membership?

   That's no problem. As a customer you don't even have to cancel your membership, you just stop using our service. If you're not accessing content, BT won't be charging you.

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7. Where can I get information about my BT click&buy account?

   You can keep a track of what you spend online with BT click&buy, in the 'Bills & Payment' section on the left, and also in 'Transaction Summary'. You can also access the 'Restrictions' section to set yourself a spending limit for the month, so you don't go over budget.

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8. Where can I change my password?

   You can change your password easily in the 'My Settings' section of the BT click&buy site. All you have to do is enter your old password together with your new one and it's done.

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