Frequently Asked Questions

• FULL LIST OF FAQS

Search Tips

1. Aerial Photos Search Tips
2. Hotel Finder Search Tips
3. Travel Directions Search Tips
4. UK Maps Search Tips
5. World Maps Search Tips
6. Why does Multimap not work with three-word streetnames?

1. Aerial Photos Search Tips

   There are two ways in which you can access the aerial imagery on our site:
   
   a) From our Aerial Photos page, where you can enter a full postcode to see if an image is available for your area. Alternatively, click on the Aerial Photos tab at the top of any page.
   
   b) Go to our home page and enter a postcode or place name within the quick search box. This will generate a map of this area. If an aerial image is available for the area; you will then see an "aerial photo" button to the left of the map, underneath the zooming and panning icons. This button only appears at map scales between 1:10,000 and 1:50,000 and when clicked produces an aerial image. The aerial imagery is currently available for most of Great Britain; Getmapping is providing us with new images all the time, so keep checking.

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2. Hotel Finder Search Tips

   Once you have displayed a map of your desired location, click on the blue button marked "Hotel" to the left of the map image. A new window will then open showing you the nearest six hotels relative to that map location. Alternatively, click on the "Hotelfinder" button in the "Things to Do" list. This will provide you with an introduction to the hotel service, and a new search box.
   
   Please be aware that we don't offer an exhaustive list of hotels, so there may be a hotel that you know of that doesn't appear in the database.

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3. Travel Directions Search Tips

   The most effective way to use the directions service is to enter just the postcodes, or the towns. To find out a postcode, visit Royal Mail.
   
   If you enter a full address, separate the words with commas. Points of interest include tourist-related locations, e.g., Stonehenge, Alton Towers. The "Via" option enables you to enter a placename or postcode, but not a particular road, e.g., the M25.
   
   We hope that you find these travel directions helpful and easy to use. Please note, however, that the directions should be used as a guide only. The data used may not take into consideration road closures or conditions, turn restrictions, or optimal routing. No representation is made or warranty given as to the content or usability of the directions. Multimap.com and its suppliers assume no responsibility for any loss or delay resulting from use of these directions.
   
   To access our directions service, please click here.

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4. UK Maps Search Tips

   To find the map you require, use the Advanced Search page here. The most accurate way to search is to complete as many fields as possible. You can check that the postcode you are entering is valid by checking it on Royal Mail.
   
   For a simple search, you can use the quick search on the Home Page here. Words must be separated by spaces or commas and when entering an address ensure it is in the same order that it is written. If you cannot find something using the quick search, you should be able to find it by using the advanced search.
   
   You may be offered a choice of streets or towns before getting through to the required map. The list of possible matches is shown beneath the search fields; matches are indicated by spots on the map. When you have the map you require, you can use the buttons to zoom in or out to a different scale, and pan north, south, east or west.

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5. World Maps Search Tips

   To find the map you require, select the relevant country from the drop down list of countries on the homepage. If the country you require is not in the list you can use the 'Rest of the World' option. This will take you to a page where you can enter the place name details.
   
   The most accurate way to search is to complete as many fields as possible. However, if the place you are entering is not found in our database, you may be able to find it by using a wildcard. A wildcard is a system whereby you can enter a partial place name followed by an asterix and this will search the database to help you find what you are looking for. For example: if you are looking for a city but are unsure how to spell it you can enter part of the place name, i.e., Ber* if you were looking for Berlin. This will produce a list of options, and you can then click on the one you are looking for.
   
   When you have the map you require, you can use the buttons to zoom in or out to a different scale, and pan north, south, east or west.

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6. Why does Multimap not work with three-word streetnames?

   The quicksearch facility uses a pattern-matching tool which searches for common road categories e.g. 'Road','Street','Avenue'. However it has no way of distinguishing e.g., Gray's Inn Road London from e.g., Sainsbury's High Street Wolverhampton. The advanced search is more sophisticated and will allow you to search for double barrelled road names by entering them in the streetname box.

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